Lastly, we are happy you have made the switch to Endicia, they are a great company with tremendous tools for USPS shippers. We try to be proactive if we see trends or problematic areas related to your account before it spirals out of control. Many factors go into increasing a customers rates or even canceling their policy, but sadly this does happen in some examples. The same concept applies with just about every other insurance company in the world. If you continue to have accident after accident and the frequency is far greater than the other insured companies are experiencing, than as a business your insurance company may evaluate increasing your rates or perhaps even terminating your coverage. If you have several accidents your rates will go up. If you were to have a car accident your insurance company will pay it out and have no issues most likely. But with everything, we are a business and do have procedures to follow. We work tirelessly to get your claim paid as this is the foundation of repeat business. In those examples we will not honor a claim, but all of this is clearly outlined on our T&C’s. Some items end up arriving, some weren’t insured with us, some are returned to the shipper, some are duplicate claims, some are even purchased with fraudulent information. The reality is that we don’t pay out all of the claims that are submitted. This entire process is visible to our customers 24/7 to check the status of the claim. Our claims process is done completely online and if all documents are submitted upon filing the claim, we will reach a resolution within 7-10 business days. We have insured millions of packages and have a vast database that allows us to check for fraudulent activity. Our goal truly is to provide the e-commerce world with a cost effective alternative for parcel insurance than the carriers provide. Everything we communicate to our clients is clear and concise. In regard to the “nasty letters” I am terribly sorry for that, and don’t want to discredit you, but this is 100% against our practice here and is unacceptable. We don’t want to hassle the buyer just as much as you, the seller wouldn’t. Our claims adjusters are tasked with getting confirmation from the buyers to honor a claim and pay it out. Again, many companies will rely solely on the tracking information as a basis to submit claims. Please keep in mind that as an insurance company we have to look into the validity of every claim and verify that the buyer is the one actually claiming non receipt, not the shipper. Picbooks, A lot can change over the course of 8 years.

Endicia parcel insurance